Purchase & Return Policy

Effective Date: 16/07/2026

Welcome to RoyalCare Pharmacy Pvt Ltd. We are committed to providing our customers with genuine, high-quality healthcare products and excellent customer service. Please read our Purchase & Return Policy carefully before placing an order.

1. Placing an Order

• Orders can be placed through our website 24 hours a day, 7 days a week.
• Once an order is placed, you will receive an order confirmation via email or SMS.
• Orders are subject to product availability. If an item becomes unavailable after your order has been placed, we will notify you and offer a suitable alternative, a refund, or cancellation of the unavailable item.
• RoyalCare Pharmacy reserves the right to refuse or cancel any order due to pricing errors, suspected fraudulent activity, or other unforeseen circumstances.
  
  

2. Product Information

We strive to ensure that all product descriptions, images, prices, and specifications displayed on our website are accurate. However:

• Product packaging may vary from the images displayed.
• Manufacturers may update packaging, ingredients, or product information without prior notice.
• Customers are encouraged to read the product label and instructions before use.
• If you require medical advice, please consult a qualified healthcare professional before purchasing or using any medicine.
  
  

3. Prescription Medicines

• Prescription-only medicines will only be dispensed upon receipt and verification of a valid prescription issued by a registered medical practitioner.
• We reserve the right to contact the prescribing doctor for clarification when necessary.
• Orders containing prescription medicines may require additional verification before dispatch.
  
  

4. Pricing and Payment

• All prices are displayed in Sri Lankan Rupees (LKR).
• Prices may change without prior notice.
• Payment can be made using the payment methods available on our website.
• Orders will be processed only after successful payment confirmation unless Cash on Delivery is available and selected.
  
  

5. Delivery

• Delivery times may vary depending on your location and product availability.
• Customers should ensure that the delivery address and contact details provided are accurate.
• Any delays caused by courier services, weather conditions, or circumstances beyond our control are not the responsibility of RoyalCare Pharmacy.
• Please inspect your order upon delivery and notify us immediately if any item is missing or damaged.
  
  

6. Return Policy

Due to health, hygiene, and safety regulations, we are unable to accept returns on most pharmaceutical and healthcare products once they have been delivered.

Returns will only be accepted under the following circumstances:

• The incorrect product was supplied.
• The product was damaged during delivery.
• The product has expired before delivery.
• The item has a manufacturing defect.
• The order received differs from the confirmed order.

To qualify for a return:

• You must notify us within 48 hours of receiving your order.
• The product must remain unopened, unused, and in its original packaging.
• Proof of purchase (invoice or order confirmation) must be provided.
• Photographs may be requested to assist with the return assessment.
  
  

7. Non-Returnable Items

The following products cannot be returned unless they are faulty or incorrectly supplied:

• Prescription medicines
• Over-the-counter medicines
• Vitamins and dietary supplements
• Baby formula and baby food
• Personal care and hygiene products
• Cosmetics and skincare products that have been opened or used
• Medical devices that have been opened or used
• Clearance or promotional items unless faulty
  
  

8. Refunds

Once the returned item has been inspected and approved:

• Refunds will be processed using the original payment method whenever possible.
• Refunds are generally processed within 7–14 business days.
• Shipping charges are non-refundable unless the return is due to our error.

If a replacement product is preferred and available, we will arrange a replacement instead of a refund.

9. Order Cancellation

Customers may request to cancel an order before it has been packed or dispatched. Once an order has been dispatched, cancellation may no longer be possible.

Prescription medicine orders cannot be cancelled after they have been verified and prepared for dispatch.

10. Customer Responsibilities

Customers are responsible for:

• Providing accurate personal and delivery information.
• Ensuring that prescriptions submitted are valid and current.
• Reading all product labels and instructions before use.
• Consulting a healthcare professional regarding any medical concerns or potential drug interactions.
  
  

11. Limitation of Liability

RoyalCare Pharmacy shall not be responsible for:

• Incorrect self-diagnosis or self-medication.
• Improper use of products purchased through our website.
• Allergic reactions or adverse effects resulting from failure to read product information or consult a healthcare professional.
• Delays caused by courier services or events beyond our reasonable control.
  
  

Contact Us

If you have any questions regarding this Purchase & Return Policy or wish to request a return, please contact us.

RoyalCare Pharmacy Pvt Ltd
Email: royalcarepharmacy123@gmail.com
Phone: 070 666 5056
Address: No 540/B, Bandiyamulla, Colombo Road, Gampaha.
Business Hours: 7.00 am – 10.00 pm

We are committed to providing safe, reliable, and professional pharmaceutical services to all our customers.